FAQ's


 Shipping Policy:

We currently ship within Canada, and to the U.S. To offer the most economical shipping rates, we ship through Canada Post using Lettermail service within Canada and Small Packet within the U.S.

 

No tracking or insurance is included in this service. Once the package is sent, we no longer take any responsibility for any lost, stolen or delayed shipments.

 

Regular shipping rates are based on weight and range from  $3-10 within Canada and $8-10 in the U.S.

 

A tracked shipping option will appear at checkout for additional fees. For orders going to the U.S., any duty or custom charges incurred will be the responsibility of the client.

 

We ship within 2-3 business days after order.  Expected delivery times within B.C. is 2-7 days, across Canada is 1-2 weeks and in the U.S. is 2-3 weeks.

 

Please note these are only average delivery times and sometimes can take longer. If you need an expedited shipping service, please email us before placing your order.

 

For international order inquiries, please contact us at hauoliapparel@gmail.com

 

Return & Exchange Policy:

Due to the nature of handmade, items purchased from Hau'oli Apparel are final sale. Each item is hand crafted with love and will have slight variations between the same product. Pattern placement will vary, as well as colours shown on your screen.

 

However, if there is a defect in the item, please do contact us at hauoliappare@gmail.com and we will work quickly to resolve.

 

Refunds or exchanges can only occur once we receive the garment in unused & unwashed condition. Customers will be responsible for shipping charges to return the garment.

 

Please contact us within 24 hours of placing your order if you choose to cancel your order.

 

 

 

How do I care for and launder my Hau’oli pieces?

Machine wash warm or cool on gentle/delicate cycle and please use a phosphate-free detergent to help reduce fading. Hang to dry. If using dryer, use Air cycle, with no heat. High heat will cause shrinkage. Note: Pieces are not pre-washed prior to shipping.

 

What fabrics do you use?

We only source GOTS certified organic cotton, which is grown using methods and materials that have a low impact on the environment. We also only use low-impact, water-based inks and dyes with no heavy metals.

 

Why have the fabric colours faded?

The colours will fade if powerful detergents or bleaching agents are used. Tip: When washing prints, turn them inside out during the first few washes, which will help lock in the colours.

 

ORDERS

 

Do you ship to the USA or International?

We only ship throughout Canada and the USA. International orders upon request. See above for our Shipping Policy.

 

 

Can I cancel my order?

You can cancel your order up to 24 hours after purchase by emailing hauoliapparel@gmail.com.

 

Can I exchange my product for a different size?

Yes, please see above for our Return & Refund Policy.

 

How do I return a defective product?

We are committed to quality and will work quickly to replace the defective product. Immediately email hauoliapparel@gmail.com to resolve the issue.

 

A product is sold out, when will it be available again?

We handmake each item for our limited edition collections and if an item is sold out it means there is popular demand and we will work towards increasing our inventory to full-fill all orders. Please email hauoliapparel@gmail.com and we can let you know when it is back in stock!

 

Do you make custom orders?

No, at this time we are focused on designing our limited edition collections.

 

WHOLESALE

 

Do you accept wholesale purchasing?

Yes, please email Keegann at hauoliapparel@gmail.com.

 

PRIVACY

Hau’oli Apparel uses PayPal to process transactions, as well as Visa, Mastercard, and American Express debit and credit cards.

 

Paypal is the safest and easiest way to pay online. Paypal uses industry-leading data encryption and never shares your financial information with merchants or third parties. During checkout, Paypal verifies that your internet browser is running SSL 3.0 or higher. In transit, financial information is protected by SSL with an encryption key length of 128 bits (the highest level commercially available).


All prices are in Canadian currency.