FREE SHIPPING WITHIN CANADA ON ORDERS OVER $150.00
FREE SHIPPING WITHIN CANADA ON ORDERS OVER $150.00
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FAQ'S

 Shipping Policy:

We currently ship within Canada, and to the U.S. To offer the most economical shipping rates, we ship through Canada Post and UPS using tracked mailing only. 

 

Once the package is sent, we no longer take any responsibility for any lost, stolen or delayed shipments.

 

Regular shipping rates are based on weight and range from  $8.00 - $20.00

 

U.S. and International customers are responsible for any duty or custom charges incurred.

 

We ship within 3-5 business days after order.  Expected delivery times within B.C. is 2-7 days, across Canada is 1-2 weeks and in the U.S. is 2-3 weeks.

 

Please note these are only average delivery times and sometimes can take longer. 

Local pick up is in Kitsilano, email will follow after order.  

 

Return & Exchange Policy: 

 

Refunds or exchanges can only occur once we receive the garment in unused & unwashed condition. Customers will be responsible for shipping charges to return the garment.  Hau'oli Apparel has the right to refuse returns or exchanges upon received garment if conditions are not met.  

Refunds or exchanges must be done within 14 days of original receipt.

However, if there is a defect in the item, please do contact us at hauoliapparel@gmail.com and we will work quickly to resolve.

 

Please contact us within 24 hours of placing your order if you choose to cancel your order.

 

How do I care for and launder my Hau’oli pieces?

Machine wash cool on gentle/delicate cycle and please use a phosphate-free detergent to help reduce fading. Hang to dry. If using dryer, use Air cycle, with no heat. High heat will cause shrinkage. Note: Pieces are not pre-washed prior to shipping.

 

What fabrics do you use?

We source GOTS certified organic cotton, which is grown using methods and materials that have a low impact on the environment. We also only use low-impact, water-based inks and dyes with no heavy metals.

 

Tencel is a new fabric to our shop. 

Tencel fabric is an amazing eco friendly fabric that represents a milestone in the development of environmentally sustainable textiles.

Made with wood pulp from sustainable tree farms, tencel textiles are created though the use of nanotechnology in an award-winning closed-loop process that recovers or decomposes all solvents and emissions.

  • Moisture Absorbent
  • This eco fabric has natural breathability and 50% greater moisture absorption than cotton.
  • Anti-bacterial

 Tencel 68% Organice Cotton 28% Spandex 6%

 

 

Why have the fabric colours faded?

The colours will fade if powerful detergents or bleaching agents are used. Tip: When washing prints, turn them inside out during the first few washes, which will help lock in the colours.

 

ORDERS

  

Can I cancel my order?

You can cancel your order up to 24 hours after purchase by emailing hauoliapparel@gmail.com

 

Can I exchange my product for a different size?

Yes, please see above for our Return & Refund Policy.

 

How do I return a defective product?

We are committed to quality and will work quickly to replace the defective product. Immediately email hauoliapparel@gmail.com to resolve the issue.

 

A product is sold out, when will it be available again?

We handmake each item for our limited edition collections and if an item is sold out it means there is popular demand and we will work towards increasing our inventory to full-fill all orders. Please email hauoliapparel@gmail.com and we can let you know when it is back in stock!

 

Do you make custom orders?

No, at this time we are focused on designing our limited edition collections.

 

WHOLESALE

 

Do you accept wholesale purchasing?

Yes, please email Keegann at hauoliapparel@gmail.com.

 

PRIVACY

Hau’oli Apparel uses PayPal to process transactions, as well as Visa, Mastercard, and American Express debit and credit cards.

 

Paypal is the safest and easiest way to pay online. Paypal uses industry-leading data encryption and never shares your financial information with merchants or third parties. During checkout, Paypal verifies that your internet browser is running SSL 3.0 or higher. In transit, financial information is protected by SSL with an encryption key length of 128 bits (the highest level commercially available).


All prices are in Canadian currency.